FAQs

Is the item new in the box?
How long will it take to get my item?
Can my dealer FAX or email you an FFL?
Are you an FFL and will you send my dealer a copy of your license?
Where are you located? Do you have retail store or do you just sell online?
Do you take trades?
Do you have a lay-away plan?
Will you ship internationally?
What is your phone number?
Has my order been shipped?
Can I stop a package that has been shipped?
I ordered the wrong item and want to exchange it. What do I do?
I received a package that was damaged in transit. What should I do?
My order appears to be lost in transit. What should I do?
I received a defective item. What should I do?
I have not received product and want to cancel the order. What do I do?
Does 5 Star Arms issue call tags?
What is a return freight charge?
What is an address correction and why am I being charged for it?
What is "New" condition?
How does 5 Star Arms handle back orders?
Does 5 Star Arms accept returns on ammunition or firearms?
Terms & Conditions

Is the item new in the box?

Yes!  All items we sell at 5 Star Arms are brand new in the box with full manufacturers warranty unless otherwise stated in the description.

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How long will it take to get my item?

Items usually ship out within one to two business days after receiving your payment and/or FFL.  You will be sent a tracking number or delivery confirmation number when your item ships.

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Can my dealer FAX or email you an FFL?

Yes.  ATF regulations allow faxed or emailed FFL's.  We require that we have a readable FFL on file; if the fax is not readable we will require a signed copy be mailed to us.  Please, have your dealer reference you on the fax or email and include their phone number.  Our fax number is 866-954-9608 and our e-mail address is:  sales@5stararms.com.

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Are you an FFL and will you send my dealer a copy of your license?

Yes, we are an FFL and we will send a signed FFL with each firearm shipment.

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Where are you located? Do you have retail store or do you just sell online?

We are located in Lexington, SC.  We do have a brick and mortar office; however it serves only as shipping and processing facility.  We will make appointments to complete some firearms transfers; please contact us in advance at sales@5stararms.com to inquire.

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Do you take trades?

At this time we do NOT take trades of any kind.

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Do you have a lay-away plan?

We currently do not offer lay-away terms.  Please, call or email with any questions.

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Will you ship internationally?

No.  We do NOT ship internationally.

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What is your phone number?

We prefer to conduct business via email as it reduces our work load and allows us to respond more quickly.  Please e-mail us at:  sales@5stararms.com. However, we understand the need to be able to talk via phone at times.  Our phone number is 803-520-4378. If we are unavailable – please leave a message and we will return your call.

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Has my order been shipped?

All orders are recorded and tracked online. You can contact us for tracking information.

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Can I stop a package that has been shipped?

If it was shipped USPS Post Office, no.

If it was shipped UPS, we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.

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I ordered the wrong item and want to exchange it. What do I do?

For a more prompt exchange or refund, please keep your invoice and e-mail us to obtain a return authorization number.

If it is necessary to return merchandise for an exchange or refund, all merchandise must meet the following conditions:

• return in new condition and in original packaging;
• return to 5 Star Arms/Green’s within (10) days;
• returned in resellable condition
• copy of invoice enclosed with merchandise;
• enclose a brief letter of explanation;

In addition,

• merchandise returned for exchange will be charged a $10.00 exchange fee plus a shipping charge;
• merchandise returned for refund will be charged a 15% restocking fee ($3.00 minimum);
• all returns must be prepaid;
• No COD’s accepted.
• All returns for refund paid by credit card will receive a credit to the credit card.

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly.  All returns for refund paid by credit card will receive a credit to the credit card.

Any questions concerning an exchange/refund should be directed to our customer service department at sales@5stararms.com.  For a prompt exchange/refund, please e-mail us for a return authorization number.

If merchandise you receive is defective, call our customer service department for instructions (573) 594-6771.

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I received a package that was damaged in transit. What should I do?

You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. We WILL NOT accept merchandise damaged in transit. All claims must be filed with the carrier.

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My order appears to be lost in transit. What should I do?

You should contact 5 Star Arms, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take as long as 30 days.

If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

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I received a defective item. What should I do?

If the product is defective, then see manufacturer warranty list for return instructions.

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I have not received product and want to cancel the order. What do I do?

Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, notify 5 Star Arms at sales@5stararms.com to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.

If the order has been shipped, the consumer will need to follow the normal returns process. If the package is refused then a return freight charge will be added.

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Does 5 Star Arms issue call tags?

Call tags will not be issued for any reason. We will credit the end user for freight if we are responsible for the error. In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us.

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What is a return freight charge?

When a customer refuses a package or UPS returns the package, UPS charges the sender an Undeliverable Package Return Charge. This amount will be billed to you as needed.

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What is an address correction and why am I being charged for it?

Occasionally, 5 Star Arms will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.

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What is "New" condition?

All products must be in new, unopened condition if returned to 5 Star Arms. Examples of new, unopened products:

• a piece of clothing that still has the tags attached and/or has not been worn;
• a treestand that has not been assembled.

Examples of products that 5 Star Arms will refuse:

• a boot with mud on it (has been worn outside);
• a riflescope that has been mounted to a firearm;
• a Leupold optic without the shrink-wrap around the original box;
• any bubble-packed item that has been opened.

Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return.

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How does 5 Star Arms handle back orders?

Quantities shown are updated every 15 minutes; however you may purchase items that are not currently in stock. Backorders tend to run about 18% at 5 Star Arms. About 75% of those backorders are due to manufacturer supply constraints. The other 25% are most likely due to high volume in our business.

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens and you will not want to wait. We encourage you to contact us about the order. Customer satisfaction is our primary goal. We have other sources for many of our products, and may be able to get your order fulfilled somewhere else. Contact us to cancel the order and deal directly with our customer service to get the product there in a timely fashion. Otherwise, the quantity in stock is listed next to every product we sell. If you order an item that is not in stock it will be back ordered. Back ordered items can generally take 2-4 weeks to receive from the manufacturer.

If the order is partially back ordered, 5 Star Arms will make a judgment to determine if the order can be shipped in two segments.

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Does 5 Star Arms accept returns on ammunition or firearms?

No. Due to safety concerns, we do not accept returns on loaded ammunition or firearms.

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Terms and Conditions

Due to the nature of some items that are sold, you must verify your age for the purchase of handgun components, long gun components, or ammunition.

NOTE: We require you to be at least 21 years of age to purchase handgun components, long gun components, or ammunition. By agreeing to our terms & conditions you are making the following declaration:

Declaration of Buyer: "I acknowledge this dealer does not authorize that I may lawfully purchase, possess, carry or operate bows, crossbows, paint pistols, air pistols, air rifles, black powder items, or any other items which I may purchase, in accordance with my state and local laws. I understand the legality of the merchandise I am ordering and I declare that I am of legal age and have no other legal disabilities."

We DO NOT warranty that you may purchase or possess handgun components, long gun components, or ammunition according to state or local laws. By agreeing to the terms & conditions, you are stating that you are of legal age to purchase the components or ammunition. This certifies that you are an adult and under no legal disability as provided under 18 U.S.C 922D (1) - (7).

Please refer to the laws & regulations section for more specifics on how local laws and shipping guidelines.

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